Products purchased through the website shall be shipped through express courier. Delivery times vary from 3 to 10 business days from the date the online payment is received, with the exception of delays or unexpected issues not traceable to our company. The company cannot be held liable for delays cased by the courier. Delay in delivery that may occur do not give the user the right to reject the products or to demand refund or compensation of any kind.
At the moment of delivery, the client must make sure that the number of parcels corresponds to what is stated in the courier's shipping document and that the packaging is intact, neither damaged nor altered, including the closure materials. Should you notice that there are damaged or missing parcels, report immediately to the courier, write "accepted with reserves after inspection" on the document, and send it immediately to us by mail firstname.lastname@example.org. Items accepted without this necessary note written on the transportation documents cannot be the subject of claim for damage or missing parts during transportation.
Shipping costs vary according to the number of kilos you have purchased and to the shipping address. Based on the shipping address you provide, the system will automatically calculate shipping costs. After placing products in your basket and logging in or registering in the website, your shipping costs will always remain visible, before you place your final order.
Buyers, in accordance with art. 5 of Leg. Decree no. 185 of 22 May 1999, are entitled to return their order within ten days of delivery.
Requests of return require sending a registered letter within the deadline above, i.e. confirmed telegram or fax within the following 48 hours through registered letter, to the following address:
Antartidee s.n.c. - Via Carlo Boetti n. 10 - 42124 Reggio Emilia - Italy
The registered letter must include the shipping slip for the returned items, at the buyer's expenses, sent to address as indicated above. Buyers who return purchased items shall be refunded through non-transferable nominal bank check in the name of the buyer indicated in the order or bank transfer. The refunded value shall correspond to the price of the ordered goods. The refunded amount does not include packaging and handling (shipping).